Wednesday, May 27, 2009

Utterly Off Topic Wednesday: Saying Goodbye to Five Star Service in Trenton

I am not now, nor have I ever been, an Obama supporter.

But I grow more incredulous daily as I read about the strange and terrible things that are happening in this country I love since he became President.

Like the closing of Chrysler dealerships.

We have a dealership here locally - in fact, I bought my 2000 Chrysler minivan from them. Since 1972, Irv Roth's Hamilton Chrysler has provided Mercer County, NJ with Five Star Service.

Big deal, what is a Five Star dealership, anyway? According to the home page of Quinn Chrysler Dodge in Bartlesville, OK:

In order to make that claim, the dealership must comply with the Five Star quality program as set forth by Chrysler. It should be noted that there are no official one, two, three, or four star Chrysler dealerships.

To qualify, a Chrysler dealership must:
- Contact every sales and service customer for feedback after the sale or service.
- Survey dealership employees on a regular basis.
- Act on feedback given by customers and employees.
- Maintain high survey ratings.
- Provide training to employees.
- Keep the dealership grounds up to standards.

The Chrysler Five Star quality program has no outside source of certification, and is handled completely within Chrysler. Chrysler pushes its dealers to create a continuous cycle of improvement and measurement in order to counter customer dissatisfaction. The benefit to the consumer is that they can rely on the Five Star program to ensure that they are purchasing products and services from a dealership that has met the rigorous requirements of the program and is focused on customer satisfaction. The benefit to Chrysler is increased quality and satisfaction reports, increased profits, customer retention, and improved relations with their high-standard dealerships. The benefit to the dealership includes increased satisfaction reports, increased profits, customer retention, access to the Chrysler lead generation program, and access to additional incentives for sales.

Well, no problem, then. Hamilton Chrysler has been this, and more, since at least 1987 when I moved into the area. They have an A+ rating with the BBB. So I was fairly certain that they would not be on the chopping block when I heard that Chrysler was closing dealerships. So I was stunned - and mystified - to discover that they were closing after all. Why??

Hot Air reports some strange goings-on in the continuing saga of the Chrysler dealerships that are being abruptly shut down in just about two weeks.

Actually, Hot Air's post references Doug Ross @ Journal, who asks "does it seem odd that the list of closed dealerships appears to have contributed a grand total of $200 to Barack Obama and millions to GOP candidates/causes?"

Please tell me you are kidding.

By the way, I don't have any idea who Mr. Roth or the folks at Quinn Chrysler may or may not have supported. But if these allegations are true, this bodes ill for our beloved country. It's Nixon's enemies list all over again. The list in question actually reveals that these dealers did not support only Republican candidates, but any candidate other than Obama.

If this doesn't upset you, it should. This is just one more evidence that dissent is being stifled in this country. Where is the press? I have not heard a whisper of this in the mainstream press.

Why are Americans not fighting back? Are we asleep? Or worse, are we dead already?

1 comment:

  1. Scary isn't it? And the press is too busy giving BO his daily tongue baths.